Caribe Royale Orlando

Question 1

Do You Charge A Resort Fee?

Accepted Answer

There will be a charge of $38 plus tax, per room, per night. The following bundle of services will be included in the hotel fee for your convenience:

In-room Wi-Fi package with up to 15mb internet.  (Wi-Fi upgrades are available for an additional fee if bandwidth for more devices is required during your stay)
Scheduled motorcoach transportation to Walt Disney World® Theme Parks and Disney Springs®
In-room coffee (regular and decaffeinated)
Unlimited access to digital newspapers, magazines, and e-books through PressReader
Access to Pickleball and Padel Courts from 1p-5p daily (court reservations required).  Fee applies for all other court times.
Unlimited access to bicycles, fishing equipment, and basketball (half-court)
Access to state-of-the-art fitness center
Movies Under the Stars (weekends poolside, seasonal and weather permitting)
1.5 mile running/walking trail
On-site game amenities (cornhole toss, ping pong, and pool table)
Local calls and 800# calls are complimentary. Extended connections to toll-free numbers are $0.75 plus tax in addition to a $0.10 per minute following the first 30 minutes of the call

Hotel fee rate and inclusions are subject to change without prior notice.

Question 2

Do You Charge For Boxes And/Or Parcels Shipped To Your Hotel?

Accepted Answer

(TEMPORARILY CLOSED) Yes, there is a nominal fee. Handling of boxes and/or parcels are managed by The UPS Store® on property. For more information contact (407) 238-8436. All packages must be claimed between normal business operating hours.
Monday-Friday 7:30am-5pmSaturday 9am-3pmSunday CLOSED.
Packages will not be retrieved outside of normal operating hours.
View Pricing

Question 3

Is There A Parking Fee?

Accepted Answer

Self-parking: $34.00 (plus tax, per night, per vehicle)Non-registered Hotel Day guest: $37.00 (plus tax, per vehicle)Valet: $45.00 (plus tax, per night, per vehicle)
Parking fee rates are subject to change without prior notice.

Question 4

What Chain Are You Affiliated With?

Accepted Answer

We are proud to be independently owned and operated with a local staff of hospitality professionals dedicated to making your visit as enjoyable as possible.

Question 5

Do You Offer Pack N’ Plays For Children?

Accepted Answer

A complimentary Pack N’ Play is available upon request to our guests on a first come, first served basis. They can be requested with our Reservations Department at 1-800-823-8300 or by calling the Front Desk at 407-238-8080.

Question 6

What Is Your Cancellation Policy?

Accepted Answer

“Travel with Confidence Cancellation Policy” allows you to book your next getaway and cancel without penalty up to 72-hours prior to arrival for certain qualifying rate plans.

Question 7

What Are Your Check-In And Check-Out Times?

Accepted Answer

Our check-in time at Caribe Royale Orlando is 4 pm and the check-out is 11 am.

Question 8

Is There A Minimum Age That A Guest Needs To Be In Order To Check In?

Accepted Answer

Yes, the minimum check-in age is 18 years old. Additionally, any guest under the age of 21 must provide a valid credit card in order to check-in. This includes all 3rd party reservations in which the guest is responsible for incidentals only. Any cash paying guest under the age of 21 will also be required to provide a valid credit card for incidentals in order to check-in.

Question 9

Do You Offer Early Check-In or Late Check-Out?

Accepted Answer

We honor early check-in and late check-out requests based upon availability.
Early check-in fee:

prior to 1 pm: $75 plus tax 

Late check-out fees: 

12 pm - 3 pm: $75 plus tax
3 pm - 4 pm: 50% of the Best Available Rate that day, plus tax
After 4 pm: 100% of the Best Available Rate that day, plus tax

Question 10

Do You Offer Express Check-Out?

Accepted Answer

Yes, Express Check-Out is available using the menu on your in-suite televisions to check-out of the hotel without having to come to the front desk.

Question 11

Does The Caribe Royale Allow Smoking On Hotel Grounds?

Accepted Answer

All suites and villas are non-smoking. In compliance with Florida law, we do not permit smoking in public areas. E-cigarettes are included in the same category as cigarettes and are not permitted in public areas and guest accommodations. If it is determined a guest has smoked in a suite or villa, a $300 a day fee will apply.
Smoking is only allowed at exits on the parking lot side of the property.

Question 12

What Is Your Policy Regarding Hoverboards?

Accepted Answer

These types of devices (self-balanced, two-wheeled, gliding motorized scooters) are prohibited on property due to safety concerns.

Question 13

Do You Allow Drones To Be Flown On Resort Grounds?

Accepted Answer

In order to ensure the safety and privacy of all guests, drones are not permitted to be operated on resort grounds.

Question 14

How Many Pools Are At The Caribe Royale?

Accepted Answer

We have a total of 3 outdoor pools which consist of a large tropical pool with a 75-ft water slide, a kiddie pool and private villa pool. There are no life guards on duty.

Question 15

What Is The Temperature Of The Pools And Their Hours?

Accepted Answer

The pools are kept between 80-84 degrees and are open 8:00am until 11:00pm. The 75-foot water slide is open from 8:30 am until 10:30 pm. There are no life guards on duty – swim at your own risk.

Question 16

Do You Offer Any Activities By The Pool?

Accepted Answer

Seasonally, we feature poolside organized activities as well as a schedule of Movies Under the Stars. All movies and activities are part of the services included in our nightly Resort Fee.

Question 17

What Is Your Policy Regarding Pets?

Accepted Answer

Caribe Royale is happy to welcome you and your four-legged family member to our pet friendly hotel! For further information, please review our pet policy listed below. For additional questions, contact the hotel directly at 800-823-8300.

Up to one (1) pet, cat or dog only, per suite.
Pet and pet owners are encouraged to stay in our “pet friendly” assigned suites. (Please inform the Reservations Department of your intention to bring a pet at the time of booking).
Pet must not weigh more than 50 pounds.
Pet must be current on all veterinarian recommended vaccinations and you agree to obtain and provide a current record, should Caribe Royale request the information.
A one-time, non-refundable Pet Cleaning Fee of $150.00 plus tax will be charged to your suite.
Should there be any damage to the suite, including soiled/stained furniture, additional charges will apply, at the hotel’s discretion.
All guests must register their mobile phone with the front desk upon check-in and must be available to the hotel team at all times.  Hotel will provide a Pet Door Hanger which must be hung on the exterior of their suite when leaving their pet unattended.
Pet must be kept in an appropriate crate while Housekeeping services the suite. If pet is not secured in the crate, the suite will not be serviced for the day.
Pets are not allowed in pool, restaurant or fitness center areas.
Pet must be leashed or restrained while walking around the hotel in designated areas pursuant to Florida Leash law.
Guests are responsible for pet waste clean-up inside the hotel and at the designated “pet relief” area. A waste can and plastic bags are provided in the relief area.
If a pet’s behavior results in complaints by other guests, the owner may be asked to board the pet at an off-property kennel at owner’s expense.
Guests are responsible for all personal injuries/and or property damage related to their pet.
Guest agrees to indemnify and hold harmless Caribe Royale, the hotel, its operators and owners and their respective affiliates from all liability and/or damage suffered as a result of their pet.

Emotional support pets do not constitute “work or tasks” under the Americans with Disabilities Act (ADA) and are subject to the pet policies and fees listed above.
Registered Service Animals are not subject to these pet policies or fees. Registered Service Animals are allowed wherever the owner is in need of assistance.
Learn More

Question 18

Are There Any Restrictions Regarding The Water Slide?

Accepted Answer

Children are permitted on the water slide unaccompanied by an adult if they meet the 42-inch minimum height requirement. If they do not, an adult is required to accompany them down the slide. Also, floaties and water wings cannot be worn on the slide. Only United States Coast Guard (USCG) Approved Personal Floatation Devices may be worn for the safety of our guests.

Question 19

Do You Provide Basketball And Tennis Ball Rental?

Accepted Answer

The use of our sports facilities, including basketballs, tennis equipment, bicycles and fishing gear are included in the Resort Fee with a maximum rental time of 2 hours. Visit the Fitness Center to reserve.

Question 20

Do You Have Guest Washers And Dryers At Your Facility?

Accepted Answer

Pay-per-use with a credit card for washers and dryers located on floors 3, 6 and 9 in all towers. Each Villa includes a stackable washer and dryer.

Question 21

Do You Have A Spa On Property?

Accepted Answer

The boutique Island Spa offers nail, massage and complete body treatments along with facials. The Island Spa is open daily; however, spa hours are subject to change seasonally. To contact the Island Spa or to schedule your appointment call 407-597-8709.

Question 22

Do You Sell Attraction Tickets?

Accepted Answer

Guests can purchase Orlando theme park and attraction tickets online or at the Concierge Desk in our Reception Building.

Question 23

Is There A Gift Shop On Site?

Accepted Answer

Yes, our gift shop is located in the Reception Building.

Question 24

What Are Your Telephone Rates?

Accepted Answer

As part of the Resort Fee per night, plus tax, local calls and 800# calls are complimentary. Extended connections to toll-free numbers are $.75 plus tax in addition to a $.10 per minute following the first 30 minutes of the call.

Question 25

Is There A Charge For High-Speed Internet Access?

Accepted Answer

Standard high-speed Internet access (Basic Plan) is included in the Resort Fee per night, plus tax. Guests have the option to upgrade to Premium Plan for $14.95 per day. The Premium Plan provides enhanced speed suitable for video chat, downloading large files, and streaming video.

Question 26

What Children’s Services Do You Provide?

Accepted Answer

We do not currently offer children’s day care; however, Caribe Royale has excellent pools which consist of our large tropical pool with a 75-ft water slide and a kiddie splash area, a game room and a basketball half-court. And of course, Walt Disney World® Theme Parks, and all popular attractions for kids of all ages are only minutes away.

Question 27

Do You Have A Lost And Found?

Accepted Answer

Yes, our Security Department has a Lost & Found division. Forgot or lost an item? Submit an inquiry here. An Associate will be in contact with you.
*Please note that any found unclaimed medications will be discarded after 24 hours.

Question 28

What Type Of Dining Options Are At The Caribe Royale?

Accepted Answer

Caribe Royale Orlando offers eight (8) dining options on site.
Stadium Club's menu of elevated classics hits all the right notes. Accompanied by Orlando’s most interactive day-to-night experience—including pro-level sports simulators and game-day events—this is immersive dining at its best.
For a truly unforgettable dining experience, visit The Venetian Chop House. A premier AAA Four Diamond restaurant, the newly reimagined menu features signature steaks and chops, innovative takes on classic Italian dishes and attentive service in an upscale-yet-approachable atmosphere. Reservations recommended.
Starbucks® is available in the lobby of the Reception Building.  Brewing all of your daily go-tos, from cappuccinos and lattes to mochas and iced coffee.  Online ordering is available through the Starbucks app.
Tropicale serves a classic American breakfast menu made up of hearty individual plates, as well as a full buffet option.
The Market offers a wide variety of grab-and-go options including salads, sandwiches, paninis and pizzas, freshly baked cakes and pastries, housemade confections, Kelly's Homemade Ice Cream, hot and cold beverages, chips and pre-packaged snacks.
Calypso’s Pool Bar & Grille blends Latin and Caribbean influence with poolside relaxation, Calypso’s is an all-day retreat from everything with its frozen drinks, savory bites, creative plates and open-air ambiance.
Rum Bar featuring BACARDÍ® Rum is a lounge-like bar centered around an extensive selection of BACARDÍ® Rum, this is an ideal locale to sit back, sip on spirited cocktails, snack on a few late-night favorites and even try your hand at a game or two of dominoes.
In-suite dining is available for breakfast and dinner. 

For more information on our dining options including links to our menus, click here.

Question 29

Do You Provide Transportation To/From The Airport? Or Amtrak Station?

Accepted Answer

While we do not provide complimentary shuttle service, guests can choose the taxicab services from Orlando International Airport which requires fares to be determined by a taximeter or Uber or Lyft for a fee. You can stop by our concierge desk in our main lobby for more information.

Question 30

How Many People Are Allowed To Stay In The Suites And Villas?

Accepted Answer

Four occupants are permitted in a king suite, five occupants are permitted in a queen suite and six occupants are permitted in a villa.

Question 31

Do You Offer Pay-Per-View Programming?

Accepted Answer

Yes, the Caribe Royale offers pay-per-view programming. The system also features parental controls to restrict programming available for purchase and viewing.

Question 32

What Steps Is Your Hotel Taking To Be More Environmentally Friendly?

Accepted Answer

The Caribe Royale is pleased to be an official Green Lodging hotel and earned the Three Palm Designation by the state of Florida.
Water Conservation: Guest towel/linen reuse, low flow faucet/shower head, automatic faucets/toilets in public restroom. Villa information cards advising guests to run dishwasher at capacity.
Energy Efficiency: Energy Star rated equipment, sensor lighting, LED lighting throughout property, weather stripping, double pane windows, A/C temperature set to save energy.
Waste Reduction: Recycling receptacles are available for guest use. Additionally, we recycle industrial items such as light bulbs, oil, tires, ballasts, metal and more. We use paper products with recycled content. Bulk purchase of copy paper.
Clean Air Practices: Annual cleaning of air handlers/coils, use of Merv8 air filters, guest transportation to Disney, LYNX bus passes for employees, and bike rentals available for guests. We use environmentally preferable air freshener and glass cleaner.
Food & Beverage Contribution: “Skip the straw” initiative – paper straws are used for alcoholic beverages, and non-alcoholic beverages use paper straws upon request. Bottled water is no longer used for internal functions.

Question 33

What Heating Items Are Prohibited In The Suites or Villas?

Accepted Answer

Prohibited items include items with heating elements or open flames and certain items that generate heat. This includes crock-pots, rice cookers, portable grills, toasters, hot plates, candles, incense or any other item that may create a fire hazard.

Question 34

Do You Have A Charging Station For Electric Vehicles?

Accepted Answer

Yes, we have four EV charging stations which can be found in the parking lot adjacent to the Sport Court.

Question 35

General Questions

Accepted Answer

1. Is your pool going to be open?Yes, the pool will be open from 8am-11pm daily.
2. Will you still have a breakfast buffet? If not, will you still serve omelets?Our breakfast buffet is open based on hotel occupancy.
3. What kind of breakfast items will you have?We will have a full menu to choose from at the Tropicale restaurant, you can find the full menu here.
4. Will all of your restaurants be open? What hours? Will they have a full menu?You can find a list of restaurants that will be open with operating hours and menus here.
5. Is the bar going to be open?Yes, Calypso’s pool bar will be open as well as The Venetian Chop House bar.
6. If I am traveling from a state that requires quarantine, will I have to quarantine at your hotel for 14 days?The hotel is not quarantining guests, however, you may want to check with the state guidelines as far as what air travel is mandating.
7. Will the gym be open?Our Fitness Center will be open.
8. How often is my room going to be cleaned?Housekeeping will NOT be cleaning rooms daily, however, if you would like your towels refreshed, bathroom lightly cleaned and/or beds made during your stay, please contact the front desk to make those accommodations.
9. Will you still have shuttle transportation to the parks and Disney Springs™?We will offer transportation to some of the Walt Disney World® theme parks and to Disney Springs™. You must stop by our concierge desk in our main lobby to reserve your transportation.

Question 36

Do You Have Transportation To The Disney Theme Parks?

Accepted Answer

As part of the Resort Fee (per night, plus tax), we offer transportation to Walt Disney World® Theme Parks and an evening shuttle to Disney Springs®. Please stop by our Concierge Desk in the Reception Building at least one hour before departure to reserve your transportation. Arrive at the designated shuttle stop at least 10 minutes prior to scheduled pick-up time and board the shuttle with your ticket (first come, first served). 
For the current Disney transportation schedule, click here.

Question 37

Are Parties Allowed In The Suites And Villas?

Accepted Answer

The Caribe Royale Orlando enforces a no party policy to ensure the protection and quiet enjoyment of all our guests during their stay. No parties, loud disturbances and/or noise-nuisance are allowed or tolerated. In the event of a disturbance, one polite warning will be given. If this warning is not adhered to the guest will be asked to leave the property without a refund. The registered guest(s) are responsible for the actions of all persons visiting their suite or villa.

Question 38

Do You Provide Dry Cleaning Services?

Accepted Answer

Same day dry cleaning service is available through our Bell Services Desk.

Question 39

Do You Provide Kitchen Utensils And Silverware In The Villas?

Accepted Answer

Our Villa kitchens are fully stocked with utensils and silverware plus coffee maker, blender, cookware, dishware, and glassware.

Question 40

What Are The Hours Of Operation For The Fitness Center?

Accepted Answer

The fitness center is open 6am-9pm.

Question 41

Do You Charge An Incidental Hold Upon Check-in?

Accepted Answer

Please be advised that Caribe Royale Orlando requires a credit card guarantee or cash deposit upon check-in at the hotel registration desk for potential incidental charges incurred during your stay. The incidental hold is $100 per night of your reservation. If using a credit card, the hold will be released within 48 hours of your checkout date, and it could take up to 10 days for your credit card company to process the hold.

Question 42

Do you have a Fedex® Office on property?

Accepted Answer

The Fedex® Office is located in the Grand Caribe Convention Center. There is a fee for handling of boxes and/or parcels. All packages must be claimed between normal business operating hours: Monday through Friday, 7AM-6PM and Saturday and Sunday, 8AM-2PM. For more information contact usa2959@fedex.com or 321-329-3359. Click here for details.

Question 43

Does Caribe Royale Orlando have a loyalty program?

Accepted Answer

Yes. 
Caribe Royale Orlando is a proud member of WorldHotels Rewards, providing guests the opportunity to earn points and access exclusive member privileges during their stay at our resort and at a network of upscale, independent hotels worldwide.
Membership is complimentary. Join today and start earning points on your next visit to Caribe Royale Orlando. Signing up is easy – click here to start.

Question 44

What amenities are included with the private cabanas and how can I reserve one?

Accepted Answer

Included With Your ROYALE Cabana Rental

Four dedicated lounge chairs
Flat screen TV
Ceiling fan
Mini fridge
Fruit platter
Complimentary Wi-Fi
Assorted complimentary bottled and canned non-alcoholic beverages
Food & beverage service 

Included With Your ISLAND Cabana Rental

Four dedicated lounge chairs
Fruit platter
Complimentary Wi-Fi
Assorted complimentary bottled and canned non-alcoholic beverages
Food & beverage service 

To reserve your cabana today, CALL 407-238-8075, dial ext. 8075 or see a Fitness Center agent.
Terms & Conditions:  Cabanas have a maximum capacity of 6 guests. Available from 9am to 7pm. Please note that glass containers, personal coolers and outside food and beverages are prohibited in the cabanas and on the pool deck. Rates are subject to change due to special events and black-out dates may apply.
Cancellation Policy:  Should you choose to cancel your reservation, the cabana must be cancelled 24 hours prior to the start of your original reservation time to avoid a 50% charge to your room/credit card. No-shows will be charged full rate. All pricing is subject to change. In the case of poor weather, refunds are not given unless Pool Operations closes for the entire day.

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