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COVID-19 UPDATE
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Hotel and COVID-19 Update

Orange County mandates face masks be worn at all times in public places.

 

We are Committed to Cleanliness

We take standards for hygiene and cleanliness very seriously and are taking additional steps to ensure the safety of our guests and team members.  On a daily basis, we are working diligently to ensure that we meet the latest guidance on hygiene and cleaning. Please read our COVID-19 procedural guide for information relating to the cleaning processes and management processes for the hotel – CLICK HERE. Our health and safety measures are designed to address a broad spectrum of viruses, including COVID-19, and include everything from handwashing hygiene and cleaning product specifications to guest room and common area cleaning procedures. The following are several of the steps we are taking:

  • Hand Hygiene: Proper and frequent handwashing is vital to help combat the spread of viruses. In our daily meetings, our teams are reminded that cleanliness starts with this simple act. It’s important for their health and that of our guests.
  • Ongoing Training: We continue to train our housekeeping team on new cleaning techniques and hygiene protocols.
  • Additional Hand Sanitizing Stations: We have added an additional 25 stations throughout the property to ensure everyone has access regardless of where they are on the property.

Cleaning Products and Protocols: Our hotel uses cleaning products and protocols which are effective against viruses, including:

  • Guest Rooms: We use cleaning and disinfecting protocols to clean rooms after guests depart and before the next guest arrives, with particular attention paid to high-touch items.
  • Public Spaces: We have increased the frequency of cleaning and disinfecting in public spaces, with a focus on the counter at the front desk, elevators and elevator buttons, door handles, public bathrooms and even room keys.
  • Back of House: In the spaces where Team Members work “behind the scenes,” we are increasing the frequency of cleaning and focusing on high-touch areas like Team Member entrances, locker rooms, laundry rooms and staff offices.

For the most updated information, please refer to Centers for Disease Control and Prevention (CDC) or your local health authority.

Click here – FAQ’s for your upcoming stay at Caribe Royale

If you are calling for reservations or have any questions, please call 1-800-823-8300.