Caribe Royale Orlando Group & Convention Package Shipping Policy

If you are shipping packages to the Hotel for a group or convention, please address the package as follows:

Group and On-Site Contact Names:  _____
   ^{(address the package to the person that will be looking for it)}
Caribe Royale Orlando
8101 World Center Drive
Orlando, FL  32819
Hold for:  ____________________
Box(s) ______ of _____
   ^{(Multiple boxes MUST be numbered)}
Convention Service Manager’s name: _____________

Please also take note for group or convention package shipping:

• The shipper’s return address should include the shipper’s name, address and telephone number. Multiple packages within a single shipment should be numbered in sequence (i.e., 1 of 3, 2 of 3, 3 of 3); it may be helpful to make note of individual package contents so that careful records of all materials maybe maintained and the sender alerted in the event of damage or non-receipt.
• Heavy boxes, over 50 pounds, should be identified so that staff (either yours or ours) can avoid injury while lifting.   
• If there is more than one on-site delivery location, please label the boxes with their specific delivery destination    (e.g., office, registration, general session, etc.)  
• We require Exhibitors to ship freight to the designated drayage company, which will deliver boxes to the appropriate exhibit booth location.   Send shipping information in writing to:  ______________________________. Be specific regarding the number of boxes shipped, point of origin (company, city), how they were shipped, when they are to arrive, when they should be delivered once they arrive, the size, weight and relative condition of the boxes and any other helpful information that will allow us to properly handle your shipment.
• Although packages are held at our convention center, freight can be delivered to specific meeting space.
• All boxes must be labeled with group name, date of program, group on-site contact as well as the Catering or Convention Service Representative in charge of your meeting.
• The hotel cannot assume responsibility for storage of boxes received more than three days prior to the scheduled meeting/program.
• After your event, any boxes to be shipped out of the hotel must be properly packaged and labeled with shipping address, return address and method of payment on your departure date.
• The hotel is not responsible for packing or for supplying any packing materials. Any materials left behind without shipping instructions will be discarded within three business days.
• Meeting Professionals must notify their Convention Service Manager of any shipments to the hotel.
• All exhibitors, vendors, and attendees of a convention or tradeshow in which an outside drayage company/decorator is utilized MUST ship all their freight through their decorator. Please do not ship directly to the hotel, as all packages will be turned over to the drayage/production company assigned to the Trade Show. It is highly recommended that the Meeting Professional is advised of this and communicates this with their Exhibitors.
• Packages should be received during regular business hours, which are Monday – Friday from 7:00am to 5:00pm, Saturday and Sunday 7:30am to 3:30pm.

Service Fees for group or convention package shipping

• Charges incurred shall be applied to the receiver of material, thus, applied to either an individual guest room account/folio or Group Master Account. These charges cover the cost of labor, processing, receiving, tracking, storing and delivering.
• The price for receiving will be based on pounds and will include storage ($25/100LBS Convention freight). 
• Non-group related shipments will be processed complimentary.

All packages/items will be sent to our Shipping & Receiving Department located in the Grand Caribe Convention Center. A voice mail message will be left for the individual, in their room, stating that they have a package.

If you have any questions, please call the Hotel direct and ask to speak with the Shipping Department, or contact your Convention Services Manager.