Front Desk Agent
To be friendly, courteous and helpful to all individuals, both guest and non-guest. To look after the well being of every guest and take personal responsibility in solving the guest's problems - to ensure a memorable experience! To be able to check-in and checkout guests in a timely, accurate and courteous manner. To assist with guest request, whenever possible. To command a good working knowledge of the Logistics system. To provide information and answer guest' questions, never tell the guest "I don't know", but find the answer from someone else. To command a working knowledge of the rates, size, layout, bed types and special features of all guest suites and villas. To command a working knowledge of all special rates/packages - requirements, restrictions, special arrangements, services/amenities included. To command a working knowledge of all daily report that need to be completed. To be aware and familiar with all VIPs, meetings, functions, and conventions in the Hotel. To be familiar with the departments in the Hotel - their functions. To read and review all memos posted. Also, review any special information written on the dry eraser board. To acquire in-depth knowledge of Hotel services/facilities and major attractions in the vicinity and Orlando area. To learn and practice proper telephone procedures - how to answer phones, place calls, or transfer calls. Responsible for completing a bucket check daily. Be able to work different shifts and/or functions to accommodate business demands. Uphold the hospitality standards set by the Hotel.

Asst. Bell Captain