There are many websites promoting special offers for THE CARIBE™ HOTELS. However, when you book direct on our hotel websites you are already guaranteed to receive the lowest published internet rate. Should you find a bookable* lower rate for either Buena Vista Suites or Caribe Royale on a competing travel website**, we will be happy to match that rate at the respective hotel. For the purpose of the Best Available Rate Guarantee, a competing travel web site is defined as a travel web site that is not owned or managed by THE CARIBE™ HOTELS, and is one of the sites listed in the subsection below**:
- No reservation, transaction or booking fees which are found on most travel websites.
- Not having to pay for your suite at the time of booking unless you select a specific, “advance purchase" rate. Most third party websites charge you immediately when you confirm your reservation, limiting your flexibility to make changes.
- No penalties to change or even cancel your reservation if you choose to do so before our cancellation window , which is prior to 72 hours of arrival.
- Clear, quick reservation process that informs you of your suite rate and applicable taxes.
- The expertise of our Reservations Specialists who can help answer any questions you might have on our hotels as well as the Orlando area.
- A pre stay email which includes additional information on our hotels, as well as any seasonal information that might interest you or affect you during your stay.
- Future emails from our hotel giving you the inside scoop about new discounts or promotions in case you would like to return.
- Security and respect of your privacy – we never share your personal information with anyone including third parties, and THE CARIBE™ HOTELS never charge parking fees.
*"Bookable" is defined as being publicly available, viewable and bookable by both you (the guest) and our reservations agent at the time of verification. The lower rate must be for the same type of room, same number of guests, same dates of stay and same length of stay as the higher rate you see quoted on our website. If a lower rate is found on a third party web site**, but is lower due to the currency exchange rate and/or rounding applied on the third party web site, the Guarantee does not apply.
**Third party travel websites that apply to this guarantee are limited to the following: Travelocity, Expedia, Orbitz, Booking, Bookit, GetaRoom, Venere, Hotels.com.
THE BEST RATE GUARANTEE DOES NOT APPLY TO:
- Opaque or auction sites where the hotel brand and/or the specific hotel is not known until booking is confirmed. Examples of these types of sites include but are not limited to, Priceline and Hotwire.
- Web sites that "package" travel, entertainment, hotel and/or food components such as airfare and hotel stay, hotel stay and car rental, hotel stay and restaurant voucher, etc. Examples of package websites include but are not limited to Site 59 and Delta Vacations.
- Packaged rates that include taxes, service charges, meals, coupons, services, or other amenities.
- Qualified discount rates including, but not limited to, Government/Military, AAA, AAA AutoClub South or Senior Citizen Discounts.
- Unpublished, negotiated rates with corporations, travel agencies, groups, associations or other rates that are specifically agreed upon by THE CARIBE™ HOTELS and a specified and limited group, and are not publicly available.
- Any site not listed in the subsection above.
The Best Rate Guarantee applies only to the suite rate for the duration of the reservation and does not apply to taxes, gratuities, guest incidental charges, food and beverage charges, and any other fees or charges that you may incur during your stay.