Q. What chain are you affiliated with?
A. We are proud to be independently owned and operated, with a local staff of hospitality professionals dedicated to making your visit as enjoyable as possible.
Q. Do you charge for boxes and/or parcels shipped to your hotel?
A. Yes, there is a nominal fee. Handling of boxes and/or parcels are managed by The UPS Store® on property. For more information contact (407) 238-8436. All packages must be claimed between normal business operating hours. Monday-Friday 7:30am-6pm, Saturday-Sunday 9am-4pm. Packages will not be retrieved outside of normal operating hours. Click here fore more details.
Q. Do you offer Pack N' Plays for children?
A. A Pack N' Play (with one approved sheet) is available upon request complimentary to our guest on a first come, first served basis. They can be requested with our Reservations department at 1 (800) 823-8300 or by calling the Front Desk at (407) 238-8080.
Q. Do you provide services to blind guests?
A. Caribe Royale has partnered with ClickAndGo Wayfinding Maps to offer a new searchable and fully accessible wayfinding service for our blind guests. For more information, Click Here.
Q. What is Stash Hotel Rewards and why should guests of Caribe Royale become members?
A. Caribe Royale is a proud partner of Stash Hotel Rewards, a hotel rewards program for authentic, independently-run hotels. As a member you can earn and redeem points for free nights at our hotels or other one-of-a-kind hotels across the U.S., including some of the best spas in Napa, upscale resorts in the Rockies and Florida, and boutique gems in New York, Boston, Chicago, Los Angeles, San Francisco, Seattle and Washington D.C. If you are interested in joining, please Click Here. Many of Caribe Royale's packages and specials are eligible to earn Stash Hotel Rewards, but not all. If you would like to find out if your current or future stay is eligible, please ask a Reservations Specialist by calling 1 (800) 823-8300 or emailing us firstname.lastname@example.org.
Q. How many points do Stash Reward members earn per stay?
A. You always earn five Stash Points for every dollar you spend on eligible room rates. For example, a two-night stay at a $150 room rate will earn you 1,500 points (5 pts x 150 dollars x 2 nights), while a three-night stay at a $200 room rate will earn you 3,000 points (5 pts x 200 dollars x 3 nights). If you are a meeting planner and eligible to earn Stash points, please ask your sales professional for more information on how your Stash Meeting Planner Points will be calculated, as the formula is different from that noted above.
Q. Do Stash members receive any special recognition or perks?
A. We appreciate our Stash members and extend special arrival courtesies to you upon check-in, including dining coupons and complimentary waters and more. In order to receive these courtesies, you need to have entered your Stash member ID into your reservation in the field marked "Stash member ID." If you have forgotten to do so, one of our Reservations Specialists can assist you in doing so. You can reach them at 1 (800) 823-8300. To learn about our Stash member arrival courtesies, Click Here.
Q. How close is your meeting space to the suites or villas?
A. You're just a few steps away.
Q. What is your rating?
A. Caribe Royale is a Three Diamond Hotel, plus an official Walt Disney World Good Neighbor® Hotel and has also received the M&C Gold Key Award, Meeting News Planners Choice Award, The Pinnacle Award, Golden Spoon Award, just to name a few.
Q. What steps is your hotel taking to be more environmentally friendly?
A. The Caribe Royale is pleased to be an official Green Lodging hotel and earned the Three Palm Designation by the state of Florida. Click Here to learn more about the Florida Green Lodging Program.
Q. What is your cancellation policy?
A. If your plans change, we are happy to accept your cancellation with 72 hours notice at no additional charge.
Q. What are your check-in and check-out times?
A. The check-in time is 4 pm and the check-out time is 11 am. Early check-in will be granted based upon availability. Should a guest wish to check-in prior to 11am, a $25 plus tax Early Check-in Fee will apply, pending availability of the suite or villa.
Q. Is there a minimum age that a guest needs to be in order to check in?
A. Yes, the minimum check-in age is 18 years old. Additionally, any guest under the age of 21 must provide a valid credit card in order to check-in. This includes all 3rd party reservations in which the guest is responsible for incidentals only. Any cash paying guest under the age of 21 will also be required to provide a valid credit card for incidentals in order to check-in.
Q. Do you allow late check-out requests?
A. We honor late check-out requests based upon availability. The pricing for late check-outs is as follows:
Q. You do have an Early Departure Fee?
A. Yes, once you confirm the dates of your stay at check-in you are responsible for an early departure fee should you choose to depart the hotel prior to the scheduled date. That fee is $50.00 plus tax.
Q. Do you offer Express Check-Out?
A. Yes, Express Check-Out is available using the menu on your in-suite televisions to check-out of the hotel without having to come to the front desk.
Q. Do you offer any packages with passes to Orlando Attractions?
A. Yes, we feature a 4-night package that includes Walt Disney World® attraction tickets. Additional Orlando attraction tickets available for a la carte purchase at the Expedia Fun Desk, located in the Main Lobby or Click Here to purchase tickets online at a secure website.
Q. What are your restaurant options outside of the hotel?
A. The Vista Bistro - Italian Eatery is located next door at our sister property Buena Vista Suites. There are also a multitude of restaurants just steps from our door. Disney Springs also offers Wolfgang Puck's Café, Bongo's Cuban Cafe™ and House of Blues®, Morimotos, The Boathouse, The Homecoming and Rainforest Café. At the Crossroads, you will find TGI Fridays, Olive Garden, Chevy’s, Red Lobster, Fuddruckers and more!
Q. How far are you located from:
A. Walt Disney World® area - 1.5 miles
International Drive - 1 mile
SeaWorld Orlando® - 6 miles
Orange County Convention Center - 6 miles
Universal Studios Resort™ - 10 miles
Orlando International Airport (MCO) - 16 miles
Orlando/Sanford International Airport (SFB) - 47 miles
Q. Do you charge a resort fee or a hotel fee?
A. A Hotel Fee of $21.95 per night, plus tax, is applied to each reservation booked at Caribe Royale. The following bundle of services will be included in the Hotel Fee per night, plus tax for your convenience.
Q. Does the Caribe Royale allow smoking on hotel grounds?
A. All suites and villas are non-smoking. In compliance with Florida law, we do not permit smoking in public areas. Management has determined that e-cigarettes are to be included in the same category as cigarettes and will not permit their use in public areas and in guest accommodations. If it is determined a guest has smoked in a suite or villa, a $200 a day fee will apply.
Q. What is your policy regarding hoverboards?
A. These types of devices (self-balanced, two-wheeled, gliding motorized scooters) are prohibited on property due to safety concerns.
Q. Do you allow drones to be flown on hotel grounds?
A. In order to ensure the safety and privacy of all guests, drones are not permitted to be operated on hotel grounds.
Q. How many pools are at the Caribe Royale?
A. We have a total of 3 outdoor pools (including a kiddie pool). There are no life guards on duty.
Q. What is the temperature of the pools and their hours?
A. The pools are kept between 80-84 degrees and are open 8:00am until 11:00pm. The 75-foot waterslide is open from 8:30 am until 10:30 pm. There are no life guards on duty - swim at your own risk.
Q. Do you offer any activities by the pool?
A. Seasonally, we feature poolside organized activities for families as well as a seasonal schedule of outdoor, poolside children's movies in our Movies Under the Stars program. All movies and activities are part in the bundle of services included in our nightly Hotel Fee plus tax.
Q. Are there any restrictions regarding the waterslide?
A. There are a few safety restrictions. Children are permitted on the waterslide unaccompanied by an adult only if they meet or exceed the 42-inch minimum height requirement. If they are shorter, an adult is required to accompany them down the slide. Also, "floaties" and "water wings" cannot be worn on the slide. Only United States Coast Guard (USCG) Approved Personal Floatation Devices may be worn for the safety of our guests.
Q. What is your policy regarding pets?
A. The Caribe Royale is happy to welcome four legged friends. Read our pet policy for more information.
Q. Do you have guest washers and dryers at your facility?
A. Coin operated washers and dryers are located on floors 3, 6 and 9 in each tower. The Villas include a stackable washer and dryer in each.
Q. Do you provide dry cleaning services?
A. Same day dry cleaning service is available through our Bell Service Desk.
Q. Do you have a spa on property?
A. The boutique The Island Spa offers nail, massage and complete body treatments along with waxing services and facials. The Island Spa is open daily, however, Spa hours and pricing are subject to change seasonally. To contact The Island Spa, or to schedule your reservation with our professionals, touch 1200, call (407) 597-8709 or email us email@example.com. As an included benefit in the Hotel Fee per night, plus tax, Caribe Royale guests enjoy a 10% discount on spa services.
Q. Do you sell attraction tickets?
A. Guests can purchase Orlando theme park and attraction tickets online or at the Expedia desk in our main lobby.
Q. Print Boarding Passes?
A. Visit the Front Desk with your confirmation number and we will print out your boarding passes. You may use the kiosk for boarding passes located near the reception building.
Q. Is there a gift shop on site?
A. Our gift shop is located in the main reception building.
Q. Do you offer Valet parking?
A. Yes we offer Valet parking: $9 plus tax Day Guest Valet (per day) and $12 plus tax Overnight Valet (per night). Visit our Restaurant/Bar and get your ticket validated (3 hour max).
Q. What are your telephone rates?
A. As part of the Hotel Fee per night, plus tax, local calls and 800# calls are complimentary. Extended connections to toll-free numbers are $.75 plus tax in addition to a $.10 per minute following the first 30 minutes of the call.
Q. Is there a charge for High-Speed Internet Access?
A. Standard high-speed Internet access (Basic Plan) is included in the Hotel Fee per night, plus tax. Guests have the option to upgrade to Premium Plan for $4.95 per day (Premium Plan provides enhanced speed suitable for video chat, downloading large files, and streaming video).
Q. What children's services do you provide?
A. We do not currently offer children's day care, however, the Caribe Royale has three excellent outdoor pools, including a kiddie pool, 75-foot waterslide, two game rooms and night lighted tennis and basketball courts. And of course, Walt Disney World® Theme Parks, and all popular attractions for kids of all ages are only minutes away.
Q. Do you have a lost and found?
A. Yes, our Loss Prevention Department has a Lost & Found division. You can reach them by dialing (407) 238-8489 or by dialing "0" for the Hotel Operator while you are on property and using a house phone. *Please note that any found unclaimed medications will be discarded after 24 hours.
Q. What are the hours of operation for the fitness center?
A. Our regular operating hours for the fitness center are 5:30 am-9:30 pm.
Q. Do you offer complimentary breakfast?
A. We do not offer complimentary breakfast unless you choose one of our breakfast-included packages (make sure when booking to select the correct number of people/adults/kids in your party to ensure the correct number of breakfasts are included). We do offer an excellent breakfast buffet complete with an "omelet-to-order" station in the Tropicale restaurant for a very affordable price.
Q. What type of dining options are at the Caribe Royale?
A. We have 24 hour room service, a 24 hour deli called Café 24 that features sandwiches, deli items, pizzas, salads, daily entrée specials, breakfast items, coffee, beverages, beer, wine, snacks and candy. Our all-day dining restaurant is available at the Tropicale and it is perfect for casual dining for breakfast, lunch and dinner. Calypso’s Pool Bar & Grille is located poolside, and featuring a Floribbean style menu and alfresco dining. The Falls Lounge and The Loft also serve a light menu of appetizers along with a complete bar and cocktail menu. Java's Coffee Cafe offers grab and go options with freshly brewed coffee, specialty coffees, freshly baked breakfast items and frozen yogurt with candy toppings. Lastly, for a truly unforgettable dining experience, The Venetian Chop House our signature restaurant features contemporary cuisine including signature steaks, chops and fresh seafood.
Q. Do you provide transportation to/from the airport? or AmTrak Station?
A. While we do not provide complimentary shuttle service. Guests can choose to take taxis or a shuttle service from Orlando International Airport. Our recommended shuttle provider is Maingate Transportation at (407) 390-0000 press 0.
Q. Do you have transportation to the local theme parks?
A. As part of the Hotel Fee per night, plus tax, we offer scheduled shuttle services to/from the Walt Disney World® Ticket & Transportation Center and an evening shuttle to Disney Springs. Reservations are required and shuttles are operated by our transportation partner, Maingate Transportation. Travel times vary depending on the time of year. A current schedule is always available at the hotel's Bellstand. We make every attempt to post the most current monthly shuttle schedules, which are subject to change each month. Current Shuttle schedule
Q. Do the Disney shuttles stop at other hotels?
A. No, the shuttles run directly between Disney and our two hotels, Buena Vista Suites and Caribe Royale. The shuttle picks up hotel guests outside of Towers I, II and III, and makes a final stop outside the Main Reception Building.
Q. Do you have transportation to Orlando Vineland Premium Outlets?
A. As part of the Hotel Fee per night, plus tax, shopping transportation is provided for hotel guests to the Orlando Vineland Premium Outlets. To obtain the vouchers, guests should visit the Expedia Guest Services desk in the lobby. Expedia Guest Services desk is open from 7 am–10:00 pm or call (407) 238-8010. The agent will give each guest two vouchers (one voucher for each leg of the trip) and the shuttle will pick the guest up at the front of the hotel. Guest will arrive and depart from Orlando Vineland Premium Outlets at the J-Crew entrance. Pick up from Caribe Royale is 9:35 am and 11:35 am. Return Times (location J-Crew entrance): 1:30 pm, 5:50 pm and 9:45 pm. Please check with Guest Services for changes to this schedule.
While at the outlets, you can also catch the I-Ride Trolley to visit Pointe Orlando and the numerous shops and restaurants along the I-Drive corridor. It's a fun and affordable way to get around International Drive! I-Ride Trolley passes are available for purchase at the Expedia Guest Services desk in both hotel lobbies, and are also available at many locations within the International Drive resort area and from the I-Ride sales office. Passes are not sold on Trolleys.
Q. Do you have transportation to Lake Buena Vista Factory Stores?
A. Our hotel also offers a complimentary shuttle to the Lake Buena Vista Factory Stores. There is one pick up time from each of our hotels and several scheduled return times available. Pick up from Caribe Royale is 1:45 pm daily. Return times: 1:05 pm, 2:20 pm, 4:45 pm, 6:00 pm, and 7:00 pm. Please note that the mall closes at 7:00 pm on Sunday. The last shuttle return time on Sunday is 6:00 pm. Shuttle service is for hotel guests only. Shuttles pick up outside the front of the hotel. The mall pick up location is near the food court and there are signs directing guests where to go. Arrive for the shuttles 10 minutes early. Space is subject to availability. Food, drinks and personal luggage are not permitted on the shuttle. The shuttle is non-smoking and wheelchair lifts are not available. This shuttle is provided by the Lake Buena Vista Factory Stores. For information and to check on updated shuttle times, call (407) 238-9301 or (407) 363-1093.
Q. Are the shuttle buses ADA accessible?
A. Yes. Please notify our Guest Service desk 24 hours in advance.
Q. Do you provide kitchen utensils and silverware in the villas?
A. Our villa kitchens are fully stocked, and Guest Services will be happy to bring you anything else you may need.
Q. How many people are allowed to stay in the suites and villas?
A. Six total people are permitted to stay in one of the 1,215 one-bedroom suites and eight adults are permitted to stay in one of the 120 two-bedroom villas.
Q. Do you offer pay-per-view programming?
A. Yes, the Caribe Royale offers pay-per-view programming. The system also features parental controls to restrict the type of programming available for purchase and viewing.
Q. What heating items are prohibited in the suites?
A. Prohibited items: Items with heating elements or open flames are prohibited. Certain items that generate heat or produce an open flame are not permitted. This includes crock pots, rice cookers, portable grills, toasters, clothing irons, hotplates, candles, incense and any other item that may create a fire hazard.